Your privacy matters to pk9. This policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you have as a player under Philippine data privacy law.
Privacy at a Glance
These highlights summarise our key privacy commitments. The full policy below contains the complete and legally binding details.
Every connection to pk9 is secured with 256-bit SSL encryption. Your personal data and financial information are transmitted over encrypted channels at all times, making interception by third parties practically impossible.
pk9 does not sell, rent, or trade your personal information to third-party marketers or data brokers. Your data is used solely to operate your account, process transactions, and improve the pk9 platform experience.
As a pk9 player, you have the right to access, correct, and request deletion of your personal data at any time. You can also withdraw consent for marketing communications through your account settings or by contacting our support team.
pk9 processes all personal data in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules. Your rights as a data subject under Philippine law are fully respected and upheld by pk9.
pk9 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Account data is retained for a minimum of five years following account closure for regulatory compliance purposes.
Receiving pk9 promotional emails or SMS messages is entirely optional. You can unsubscribe from marketing communications at any time via the unsubscribe link in any email, through your account notification settings, or by contacting pk9 support directly.
pk9 is committed to protecting the privacy and personal data of every player who uses our platform. We understand that trust is the foundation of any good relationship — and that goes double when real money and personal information are involved. This Policy is our commitment to you: a clear, honest explanation of how your data is handled from the moment you visit pk9.one.
As an online gaming platform serving Filipino players across Metro Manila, Cebu, Davao, Quezon City, Makati, and beyond, pk9 operates under the data protection framework established by the National Privacy Commission (NPC) of the Philippines. We take our obligations under the Data Privacy Act of 2012 seriously and have implemented appropriate technical and organisational measures to safeguard your personal information.
This Policy applies to all personal data collected through the pk9 website, mobile platform, customer support channels, and any other touchpoints through which you interact with pk9. It does not apply to third-party websites or services that may be referenced on the pk9 platform — those are governed by their own privacy policies.
pk9 collects only the personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect include:
pk9 collects your personal data through the following means:
pk9 uses your personal data for the following purposes:
| Purpose | Data Used |
|---|---|
| Account registration and management | Identity, contact, and KYC data |
| Age verification (21+ requirement) | Date of birth, KYC documents |
| Processing deposits and withdrawals | Financial data, identity data |
| Anti-money laundering (AML) compliance | Identity, financial, and transaction data |
| Fraud detection and prevention | Technical, usage, and financial data |
| Customer support and dispute resolution | Identity, communications, and transaction data |
| Responsible gaming monitoring | Betting history, session data, account activity |
| Platform improvement and analytics | Technical and usage data (anonymised where possible) |
| Marketing communications (with consent) | Contact data, game preferences |
| Legal and regulatory compliance | All categories as required by law |
pk9 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise permitted by applicable law.
Under the Data Privacy Act of 2012, pk9 processes your personal data on the following legal bases:
pk9 does not sell, rent, or trade your personal data to third parties. We may share your personal data with the following categories of recipients only to the extent necessary for the stated purpose:
pk9 engages trusted third-party service providers to assist in operating the platform, including identity verification (KYC) providers, payment processors (GCash, PayMaya, BPI, BDO, Metrobank), cloud hosting providers, customer support software providers, and fraud detection services. These providers are contractually bound to process your data only on pk9's instructions and in accordance with applicable data protection law.
pk9 may disclose your personal data to the National Privacy Commission (NPC), the Anti-Money Laundering Council (AMLC), the Philippine National Police (PNP), or other competent authorities where required by law, court order, or regulatory direction. This includes mandatory reporting of suspicious transactions under the Anti-Money Laundering Act (AMLA).
In the event of a merger, acquisition, or sale of all or part of pk9's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to this Policy that result from it.
pk9 uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device when you visit pk9.one. We use the following types of cookies:
You can control cookie settings through your browser. Note that disabling certain cookies may affect the functionality of the pk9 platform. For full details on the cookies we use, please refer to our Cookie Notice available within the pk9 platform settings.
pk9 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security measures include:
While pk9 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — please use a strong, unique password for your pk9 account and never share your login credentials with anyone.
pk9 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account and identity data | 5 years after account closure | AML and regulatory compliance |
| KYC verification documents | 5 years after account closure | Legal obligation under AMLA |
| Transaction and betting records | 5 years after account closure | Financial and tax compliance |
| Customer support communications | 3 years after last interaction | Dispute resolution and quality assurance |
| Marketing consent records | Until consent is withdrawn + 1 year | Proof of consent |
| Technical and usage data (logs) | 12 months | Security monitoring and fraud detection |
| Analytics data (anonymised) | Indefinite (no personal identifiers) | Platform improvement |
Upon expiry of the applicable retention period, pk9 will securely delete or anonymise your personal data in accordance with our data disposal procedures.
Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by pk9. You may exercise any of these rights by contacting our Data Protection Officer (DPO) using the details in Section 14.
Request a copy of the personal data pk9 holds about you, along with information about how it is being used.
Request correction of any inaccurate or incomplete personal data pk9 holds about you.
Request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to legal retention obligations.
Object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
Request a copy of your personal data in a structured, commonly used, machine-readable format for transfer to another service provider.
Withdraw consent for any processing based on consent (e.g., marketing emails) at any time, without affecting prior lawful processing.
pk9 will respond to all data subject requests within thirty (30) calendar days of receipt. In complex cases, this period may be extended by a further thirty (30) days, in which case we will notify you of the extension and the reason for it. There is no charge for exercising your rights, unless requests are manifestly unfounded or excessive.
If you are not satisfied with pk9's response to your data subject request, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
The pk9 platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. pk9 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will immediately suspend the associated account, delete the data, and take appropriate action in accordance with our Terms & Conditions.
If you are a parent or guardian and believe that your child has registered a pk9 account or provided personal data to pk9, please contact us immediately using the details in Section 14 so that we can take prompt action.
The pk9 platform may contain references to third-party services, such as payment providers (GCash, PayMaya, BPI, BDO, Metrobank). When you interact with these third-party services, you are subject to their own privacy policies and terms of use. pk9 is not responsible for the privacy practices or content of any third-party service.
We encourage you to review the privacy policies of any third-party services you use in connection with your pk9 account, particularly your chosen payment provider, before providing them with your personal information.
pk9 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the pk9 platform. When material changes are made, we will notify registered players via email and/or a prominent notice on the pk9 platform at least fourteen (14) days before the changes take effect.
The date of the most recent revision is displayed at the top of this page. We encourage you to review this Policy periodically to stay informed about how pk9 protects your personal data. Your continued use of the pk9 platform after the effective date of any revised Policy constitutes your acceptance of the updated terms.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way pk9 handles your personal data, please contact our Data Protection Officer (DPO):
For responsible gaming support, self-exclusion requests, or deposit limit settings, please visit our Responsible Gaming page. For the full terms governing your use of the pk9 platform, please review our Terms & Conditions.
If you wish to lodge a complaint with the Philippine data protection authority, you may contact the National Privacy Commission (NPC) directly. Details of how to contact the NPC are available on the NPC's official website.
Your Data Is Safe With Us
Now that you know exactly how pk9 protects your personal data, you can play with peace of mind. Register your account today, deposit from just ₱50 via GCash or PayMaya, and enjoy hundreds of games built for Filipino players. You must be 21 years or older to register.
21+ only. Please play responsibly. Visit our Responsible Gaming page for support tools and resources.